FAQ´S
Below you will find answers to questions about the online store. However, if you wish to contact us, please write to us at: info@nukak.es
How do I place an order?
You can place your order in our online store by accessing our website www.nukak.es. Search, compare and find the model you like best. Add them to your cart, give us your shipping information and make the payment. Your unique and unrepeatable bag will come to pick you up at home.
Where do you sell and ship Nukak products from?
All Nukak products are sold and shipped from Barcelona, Spain, worldwide.
Is an email address required to place an order?
Yes, this way you will receive an email with the order confirmation, description of the order, total price and estimated shipping time. This email includes the reference for you to check the shipping status on the shipping company's website.
How can I review and complete my order?
When you process your order and make the payment, you will receive an email with the order confirmation, description of the order, the total price and the estimated shipping time. This email includes the reference for you to check the status of the shipment on the shipping company's website.
How long will it take to receive my order?
Most products are shipped within 3 to 5 business days, even if your order consists of more than one item. Since the product you purchase is in stock, ready to ship.
What should I do if I have a problem with my order?
Any questions you may have can be resolved by sending us an email to info@nukak.es
Is it possible to modify or cancel my order?
You can cancel your order as long as it has not been shipped.
What happens if one of the requested products is out of stock?
In the event of a technical error, we will contact you to inform you that we are unable to complete your order. You may receive another model at the same price or decide to receive a refund.
Can I return the product?
Yes, you have 15 days from receipt of the order to return it to us. In this case, you will have to assume the cost of return shipping and, once it arrives, we will refund the amount of the returned products.
What payment system can I use?
At Nukak's online store we accept Visa, Master Card and American Express as payment methods for all orders. You can also pay by bank transfer or PayPal. Your order will go through an authorization process as soon as you validate it. Once authorized, we will begin processing your order.
What shipping system can I request?
Shipments to Spain are always at the Standard rate and those outside Europe are always at the Express rate. In the rest of Europe you can choose whether you want your shipment to be standard or express.
How does Nukak protect my credit card number?
Nukak's servers are thoroughly secured to prevent any unauthorized intrusion or use of credit card numbers and to ensure the confidentiality of personal information. Nukak uses the industry standard SSL (Secure Socket Layet).
When will my credit card be charged?
The amount will be charged to your credit card when your bank authorizes the transaction at the time of purchase.
In what currency do I make the payment?
All credit card payments in our online store are made in Euros. The store receipt for your credit card will show the transaction in Euros and the corresponding currency in each country, depending on the bank you operate with. The invoice will reflect Euros.
What browser do I need?
To make purchases in the Nukak online store you need an SSL-compatible browser.
